By hiring our company, you agree to the following terms.
1. PRIVACY POLICY
We will never share your information with third parties unless required to do so by law or requested by you. We don’t collect through our website or services any information other than what you provide us with, or design requests.
2. OWNERSHIP OF DESIGN
Upon completion of a custom design and payment of fees, the client is the owner of the commissioned design.
3. OWNERSHIP AND COPYRIGHT
All text and photos used as content in a commissioned design must be provided by the client (unless the client has hired our company for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. Our company cannot be responsible for intellectual property infringements on behalf of clients. Also, our company cannot be held responsible for submitted content.
4. PROJECT INITIATION
We will inform our clients if a part of project fees is to be paid prior to the start of work. However, we try our best to not require payment before project completion and customer satisfaction.
5. HOW REVISIONS TO A DESIGN ARE HANDLED
We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a design are handled. The design order is the contract which describes the look a commissioned design project will achieve. Design preferences, such as the look, the color scheme, dimensions, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the design order was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, client might be billed for adjustment requests.
6. BILLING ERRORS
If a billing error is noticed, the client should immediately contact our company. Refunds of overpayments will be made for up to a maximum of 14 business days, so clients are urged to check billing statements regularly. Refunds of more than three months will not be processed.
7. QUALITY GUARANTEE
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
8. REFUSAL OF SERVICE
Our company reserves the right to decline to do business with any client for any reason.
9. CHANGES TO TERMS OF SERVICE
Our company reserves the right to change these terms of service at any time for any reason.
